Poor After Sales Service

I have called in multiple times and spoken to consultants at Herotel asking about the increased speed pole hosts such as myself were promised and to date i have yet to see the speed increase and no-one has bothered getting back to me on the matter. I have an open ticket and submitted email via their website but no response. I am also not even getting the advertised speed i am paying for (Average speed test is half the speed i am paying for). I rated 2 stars because the service is at least functional but service is very similar to that of Telkom which i was so excited to have ditched, karma is having a laugh now...