PLEASE NEVER SUBSCRIBE WITH HEROTEL

I have been paying in full every month to have connection for only half a month. I have opened numerous tickets, it just gets closed without anyone contacting me or solving the issue. Last night, another lady booked a ticket (because my equipment is faulty) yet, it does work whenever Herotel feels like it. I was promised that a technician would be at my house this morning, and to my surprise, yet again I was **** to. They are very quick to increase the monthly contribution (obviously they had to make up for everyone finding a new service provider)... Is Herotel aware there is something like Treating Customers Fairly???? Refilwe, I am still waiting for you to return my call, I was told that you are a manager?????? So other than having to payR550 a month for non-existant wifi, I still have to call Herotel every second day to provide service that I am paying for!!!!