PATHETIC service, POOR communication

Calls are lodged (Intermittent connectivity), and we are told that the issue is on our side. A technician has to come out to check and test. Ticket issued, Technician arrives. Before Technician leaves the internet drops. He cannot do anything as this is a tower fault. Calls drop now more than ever. Report back to Technical that the ticket has been closed, but the issue is now worse, and all you get is - "Hold for scheduling". This is NOT a scheduling issue, but a TOWER issue that needs to be resolved. You cannot speak to a HUMAN or a MANAGER, just have to go through a WhatsApp system, and wait for hopefully 2 hours, and every 5 mins you get "All of our agents are currently busy, press 0 to hang up or continue to hold for an agent", and when you FINALLY get through the agent ignores what you say and just refers it to another department, and you are on hold for how much longer??