Pathetic service

Herotel's service is pathetic. Actually 2orst than pathetic. I am paying R609 per month and suspect that Herotel would render a service for what I am paying. Unfortunately it is not the case. If the internet connection is not down, the band speed is so slow I cannot even run the speed test to determine what the speed is. To report this is a nightmare seeing that you get hooked up with a programmed system which bring you no where. Each time I reported a fault I get a message that they experience a problem on the system and the technician is working on it.