Pathetic service

Moved into a complex that only has this service provider for Fibre, absolutely pathetic service they forever having down time and when you try to contact the call center no answer even the WhatsApp agents are forever busy. Tried to get the sales department to add a voip line what a nightmare a whole week later and cant even get a quote. Finally got hold of a sales person Mia who also didnt help because I never got the quote even after sending emails to her to confirm the address and then that same afternoon at 16:45 call in and spoke to Timonthy, he said because they leaving at 17:00 he will sort this out the next day. I cannot understand how long can it take to update a quote so I can give them the go ahead for the installation. I guess I will never get that quote to add the voip line.

I hope estate and complexs rethink their decision before choosing herotel as a provider because the end users end up suffering.