Ongoing Network Outage – Urgent Attention Required

I am extremely frustrated with the current situation. We have been without network service for four full days, and there has been no proper communication or update from your side.

Every time I contact support, I am only met with repeated apologies, but no clear answers or resolution. It's very disappointing, especially considering how quick you are to disconnect services when payments are delayed — yet when it's your network at fault, there's no urgency or accountability.

This ongoing issue is a major inconvenience, and it's affecting our work and daily lives. Please escalate this matter and provide a proper explanation, along with a timeline for when the service will be restored.

We expect better service from a provider we pay on time every month.