No worry and don’t care ISP

For more than a month I have not been getting the speed that I am paying for due to technical issues on Herotel’s side. This has been confirmed by Herotel’s own technicians after testing my line with their own equipment. I reported it when I first noticed it and it has since then not been fixed. The technician even confirmed they have been having unsolved issues in my area for months. I have requested for 1 month’s credit for the difference in monthly subscription fee between what I am paying for and what I am getting. They refused saying I only reported one issue in the last six months. Now the line is off again. Phone messages are not passed on in their departments and they do not phone you back. I need to follow up with them constantly. This is not the type of service that one would expect for the amount you pay and now they want to increase their prices from 1 June as well! Unacceptable!