No service, no support

Herotel ignores my email pleas (I'm hard of hearing) for assistance with the broken service I pay for. My wifi goes down and/or gives intermittent speeds of 0.1 mbps. Laughable, but infinitely frustrating dealing with a company that takes one's money, but doesn't care if one gets the service. I have communicated the issue 19 times and they don't bother to even answer. Stay away!