No regard for clients

I have been contacting herotel potchefstroom since the beginning of March to come and install fibre..

First it was excuses that the system must upgrade before they can assist me (Quiton's words at herotel) he said he will schedule the installation on the 1st of April 2025. Never happened did even give me a reference or anything when I phoned him on the 7th of April he said he knows of me and then started babbling about another customers details I then told him it isn't me and he said he got confused but he know knows who he's talking to and that scheduling department wil call me never happened..

So I phoned the scheduling department a few days later and after a big hassle a lady gave me a date

The date came and I had an emergency with a relative so I rescheduled with them for the next week Thursday

My wife then took of form work and stood there for 5 hours they..

I then phoned them and after an hour on the phone they said they know of the appointment but al the technician are probably busy.

They again rescheduled with me for today Saturday 3 May 2025 for 8 o clock.

On the 2nd of May I called the herotel office to confirm the appointment because I know their service is bad and they said yes the appointment has been made and guess what it's know 11 am and no one has called or showed.. how pathetic

Pathetic service or I wil be moving my other homes and business wifi away from this pathetic business