no Internet & Poor Customer Service

My internet stopped working on Friday morning. I initially thought it was an area issue, but after no notification, I contacted Herotel. I was told the problem was on my side, even after I checked all cables and reset the router. The router clearly shows a fault (2 green lights and 1 red light).

I was told a call-out would be scheduled but no timeframe was given. The next day, I was informed that call-outs only happen Monday to Friday, leaving me without internet for the entire weekend.

I then went to the Barberton branch, where I was met with rude and dismissive service. I was told they don’t handle call-outs and that it could take 2–3 weeks for a technician to assist.

Very disappointing experience. Service has clearly declined, and I now understand the negative reviews.