No internet connection

Herotel Fibre

I regret installing the fibre it’s been 2 weeks having this fibre already I do not have internet. I logged a ticket on the app and I was called on Thursday they told me the technician will come and check it, on Friday I did a follow up I spoke to a lady by the name of Rose Mnymane she told me whoever told me that the technician is coming was lying she told me to hold, I did hold on the phone for 18 minutes she did not bother calling me back I have 3 incident’s number but no follow up or whatsoever my fibre ain’t working