No customer service from Herotel for new customers

We app**** for fibre internet in our town at Herotel on 14 April … everything was approved the same day and they were supposed to be installing our fibre within a “couple of days”

Then the rain was a problem, keeping them from installing, then the technician resigned from work and they didn't have another technician. Then they would send some technicians from Kroonstad! I asked them frequently to just keep me updated, but I never here from the customer service in town where we app****, unless I ask her and the answer is always a promise that’s never kept!

Today I was told the scheduler will contact us today still to make an appointment for the installation! Still no call!

When we contact their customer care contact details, we only get a response with a ticket number, the query is never resolved or responded to