No customer service

The absolutely last in the queue when it comes to client service. Have been struggling with upload speed issues for 6 days now and no intelligent feedback from Herotel. I even gave then a screen dump of where the problem lies on their backbone but they are to high and mighty to try and sort out my issue. Sales component is strong but support does not exist. Due to them I am unable to conduct remote meeting and my children can not participate in online schooling.