No contact with consultants.

Was trying to relocate since 20 December. None of the contact numbers provided allows me to talk to a consultant to assist. I finally got hold of them via email after two days of phoning every hour. They contacted me with a call after all paperwork work was completed they logged me for a appointment 3 days later. That Wednesday morning no contact again. I had to drive into the shop to get a confirmation (twice). They showd up the afternoon late with a big thunder storm overhead so they couldn't finish the job. I was promised again for a appointment on the Friday to finish the job. This morning no contact again and I had to go into the shop again for confirmation, no definite answer again. They phone me after a hour telling me all technicians did not show up for work so they had to move my appointment one again to tomorrow. I feel for all other clients that have problems and can't even log a fault. Very poor company to gat in contact with. So frustrated and still no internet. Paying for a service that's not provided.