NO CLIENT SERVICE

I have been with 1 Life for years and never have I experienced such poor client service. My debit normally went off on the 27th of the month and when I changed jobs my salary gets paid the the 15th. So now they deducted the 27th of October the full payment and planning to deduct the full payment on the 15th of November again as this should not be the case. Trying to explain to them that deduction for 15th Novemebr should be prorata as the full month of November has already been deducted and only the half of December should be for 15th November which after that the full amount will then be on 16th December. They were gonna come back to me and up until today I am still waiting.