Monopilised small town with no regard to service

It is hard to share my experience for others to make an informed decision if Herotel has monopolised the town I stay in. I seems to be a company being operated by under qualified personal, that keep shifting blame to other departments. I have a 200mb line with herotel. (R999) Which drops to zero and disconnects consistently at peak times. Last month i had to pay a dubble premium... what for, i am not behind. They cut you off after 7 days. My wife runs her business online, and my children does home schooling. Today is 18 June 2025, this problem is consistent since October 2024. I am a patient person, which have been tested beyond limits. I am going to request that the compitition commission get involved. Herotel has no concideration for their costumers.

This is a refference number to the issue at hand. Reference *** The person who assisted me refused to get The NOC department involved to solve this issue. Company is devided against itself