Money Sharks

This is not the first time I am complaining about Herotel Fiber Service. I have accidently overspent during December and my debit order did not went through.

I drove to their offices in Hoedspruit and explain my situation. I asked them very nicely please do not cut off my internet you will have FULL payment on the 25 of Jan. There the lady told me it will not be a problem because I made this arrangement. SHe said she will put a note on the system to let the technical stuff know NOT to issue a suspension.

Well about 30 min after I was at their office I received notification on my phone that they going to suspend my account. When I phoned today to ask why they sending me this notifications after I already made arrangements.

This lady on the other end of the phone told me. You cannot make an arrangement to pay on a later date. If you don't pay it will be suspended. So unfortunately we cannot honour your arrangement.

Why can I make arrangements with every single company in South Africa but not Herotel? Is Herotel too good to help their customers or are they so selfish and shark like that all they care about is MONEY.

Yes I do owe you R549. You will get your R549 on 25 Jan as promised. All I asked is help me out. I have lost my respect for Herotel and the manner they treat their customers af if they a piece of *******.