Internet hardly ever working

After waiting for fibre in our area for a long time, Herotel finally arrived! A special that I immediately signed up for: 50mb @ R499 p/m. I receive sms's almost every single day stating "we are aware of the outages in your area...". I am paying double for internet as I can't cancel my previous provider - I can't remember last being able to use my Herotel fibre connection. I got this specifically to earn extra income with online work, but instead of being able to earn, I am merely paying more for nothing. I am going to cancel asap. I am very disappointed.