*********** staff who need training

Words almost fail me, but I'll try...... The staff don't even seem to know who they work for; is it Herotel? Is it Border? Is it Igen? And then which area? I have never come across such confusion in a company before. All I wanted was to have my internet moved to my new house 20km away. That took 6 weeks! And now 4 months later they're STILL trying to charge me for the transfer fee that was paid before they even did the transfer. I'm being disconnected for non payment, receiving threatening emails, and have wasted countless hours, airtime and frustration trying to find someone with some intelligence to help me. What does it take to correct someone's account? I can't even count the number of people in different departments and different towns I have had to talk to. Come on Herotel! Sort out your company. Train your staff. Why am I paying for all of this inconvenience?