Incompetence is called HeroTel

Worst experience on earth. Let's start with the scheduling, I live in Wonderboom South so not too far away from any of their offices. The day after I made the account I get told that someone would call me to arrange installation within 1 to 2 weeks. Four days after that email I have to call Herotel Tswhane offices and get told that "Oh yeah, we can schedule this for Monday at 11am, does that work?" Monday, at 10:43 they call to let me know they didn't get the parts delivered on Friday, they'll need to reschedule again. Fine, stuff happens, I reschedule for the next day, Tuesday. (The date of the review) I wait patiently up to 11am without being contacted, at 11:30 I start walking around, with the only 2 phones I have on me. Looking for a Herotel truck to arrive. At 11:54 I call their Tshwane office to find out where the technician is. They inform me that he did try to contact me, that the phone just rang, that he had to move to the next client. He called at 11:30. 30 minutes after the scheduled time. I have asked them to cancel the account before even receiving any services from them. They are laughably *********** and seem to think that we should thank the gods above that they even deemed to be available to us. Worst service from any company in all of Africa that I have ever received. At least admit that the technician clearly didn't contact me when I tell you that the phone I am holding in my hand as I am talking to you says no one has contacted me in more than 24 hours. Not even an SMS or an Email.