Incompetence Accounts Team

The worst!!! Signal always dropping, their accounts team does not do their recons or read emails, let alone provide detailed emails if account is in dispute. I sent them a change of banking details on 19 October 2023, no one bothered to change the details and debit went off on the wrong account, I then made an eft payment and have been doing so since 30 Oct 2023, today my acc is suspended because I am apparently baying backwards, how generous of them to have been allowing me to back pay to date for a service which you pay forward for, mxm! ******* and I need a refund for payment made in Feb for March so I can get another service provider.