1 reviews | Active since Jul 2024
IGROM050 HEROTEL INTERNET SERVICE PROVIDER .
I have a issue with HEROTEL,there billing information and advertising are not consistent and does not correspond.
Firstly I have requested for there deal mid July 2024,and the installation was successfully without paying a cent. But here is the catch they have bill me Pro Rata R261.00 plus the original installment of R579.00. Grand total of R840.48 I have accept that terms because I have use the service from the date of the installation up until the beginning of the new month of August 2024. End of August 2024 the debit order went off for September,Great End of September the debit order failed for October. So from the 1st of October up until the 8th my line was open and than on the 9th they suspended it.
Now I am having an issue with them where they demanding me to pay of the month of October,after I have signed up for a Month to month deal, according to my understanding now payment no internet, because there deal state clearly month to month contract. So my question is how can I be bill for something I haven't use for the whole month,I will understand if they say that I am liable for payment from the 1st up until the 8th of October 2024 because the line was still open. But now they are telling me that I am still liable for payment for the month of October. But there advertising shows clearly month to month. They have now send me an email saying the following after I already made a payment from December 2024.
Good day Thank you for the proof of payment received. Your account is now up to date as your next payment is due on the 1st of December for December 2024 Kind regards Nicolene Janse van Vuuren Herotel Customer Accounts - South-East
E: ***
herotel.com | View Our Full Email Disclaimer Here
Important notice from Herotel - IGROM050 - Overdue balance R 579.00 -
To avoid your service being suspended please send us your PDF proof of payment from your bank to ***
Important notice from Herotel - IGROM050 - Overdue balance R 579.00 -
To avoid your service being suspended please send us your PDF proof of payment from your bank to ***
Good Afternoon Thank you for the payment received Please find attached your Herotel Statement, the payment made 30/11/2024 was allocated to the November 2024 fee, your December 2024 fee is due for payment Thank you Kind Regards Maryna Lubbe
Herotel Customer Accounts - South-East
E: *** |
herotel.com | View Our Full Email Disclaimer Here | From: Romeo Reyardt Rayners rayners <***>Sent: 09 December 2024 14:12Subject: Important notice from Herotel - IGROM050 - Overdue balance R 579.00 - To avoid your service being suspended please send us your PDF proof of payment from your bank to ***Good afternoon.To whom it may concern.Please find attached as per your request.Hope this mail finds you well. Kind regards.Mr R R Rayners
Hi Herotel.I believe here is a big misunderstanding, I did not have any internet service for the month of October due to no payment.So I really don't no how can I be liable for this? According to my understanding the deal I have signed up for was month to month deal.So according to any service provider especially with the internet service providers,if you don't pay for that month your service get suspended witch makes sense to me.If this matter can't be resolved I am going to have to look into some alternative ways to get this issue resolved. Because one of your consultants also requested that I have to pay for the month of October even if I didn't use the service. That doesn't make sense at all,but you have changed me Pro Rata in July when I have open the deal with you.I hope this mail finds you well,with clarity.Regards.RomeoShow quoted text
These people are mad if they think I am going to pay for the month of October,but they have suspended my services for that whole month.
Good Afternoon Thank you for the payment received Please find attached your Herotel Statement, the payment made 30/11/2024 was allocated to the November 2024 fee, your December 2024 fee is due for payment Thank you Kind Regards Maryna Lubbe
Herotel Customer Accounts - South-East
E: *** |
herotel.com | View Our Full Email Disclaimer Here | From: Romeo Reyardt Rayners rayners <***>Sent: 09 December 2024 14:12Subject: Important notice from Herotel - IGROM050 - Overdue balance R 579.00 - To avoid your service being suspended please send us your PDF proof of payment from your bank to ***Good afternoon.To whom it may concern.Please find attached as per your request.Hope this mail finds you well. Kind regards.Mr R R Rayners
Hi Herotel.I believe here is a big misunderstanding, I did not have any internet service for the month of October due to no payment.So I really don't no how can I be liable for this? According to my understanding the deal I have signed up for was month to month deal.So according to any service provider especially with the internet service providers,if you don't pay for that month your service get suspended witch makes sense to me.If this matter can't be resolved I am going to have to look into some alternative ways to get this issue resolved. Because one of your consultants also requested that I have to pay for the month of October even if I didn't use the service. That doesn't make sense at all,but you have changed me Pro Rata in July when I have open the deal with you.I hope this mail finds you well,with clarity.Regards.RomeoShow quoted text
These people are mad if they think I am going to pay for the month of October,but they have suspended my services for that whole month.