IF MINUS A MILLION WAS AN OPTION

Herotel’s service in Potchefstroom has been extremely disappointing. A major fibre fault affecting a large number of customers was only reported hours after it had already caused disruptions, showing a complete lack of monitoring and urgency. There has been no proper communication, no feedback, and empty promises of call-backs that never happened. Management and the team leader showed no urgency or accountability in dealing with the matter, leaving customers frustrated and without answers. With Starlink lurking, I would, as a fibre company, do everything in my power to ensure customers are happy — as this poses a serious threat to your company’s ability to exist and generate income. This lack of professionalism, transparency, and care for customers is unacceptable and has caused significant inconvenience to both households and businesses that rely on a stable internet connection. If MINUS A MILLION WAS AN OPTION