Horrible service

Fibre has been off all day!!! No Sms no communication from Herotel. You call them, the AVM says they are closed. The agents on chats(whatsapp) end chats while you are still chatting with them. No update i have been follwing up for hours now. Agents you can just tell that they are irritated and impatient. I had to submit an assessment and send a work report this evening and I cant even do that! Worst fibre/network i have ever used!!!! By