Hijacked Fibre! Atrocious service!

For over a month now Herotel has had outages,down for maintenance to supposedly offer a better service (Which has been a regular thing every month for past 2 years or longer) connection is so unstable. Getting hold of anyone on whatsapp support is useless as you log a quiry takes over half an hour to answer and by then you havent responded immediately then you thrown out of the chat again. Completely useless and now you bound by the new fibre 50 mg line for 2 years. I want to change but now have to wait. This is like hijacking your finances bound by **** speed and inconsistency! Always excuse after excuse on the facebook page. Now they want to do an increase on the rate as well when they cant even sort their connectivity issues out!!!!!!!!!!!