Herotel took R22,000 out of my bank account today

Herotel took more than R22,000 via debit order out of my bank account today! I am on a monthly fibre internet package of R999 a month.

It stems from an incorrect invoice where I was charged for 500m data cable?! When I received this invoice more than a month ago, I immediately brought it to their attention and was told that it was forwarded to their accounts department to investigate.

Despite numerous e-mails and queries logged via their website, it seems that no one in their sales and accounts department had the basic competency to reverse this incorrect invoice and the money went off my account today.

I have logged two queries with Herotel today asking their urgent assistance, which still remains unanswered.

I will also lodge complaints with ICASA and the NCC.

Please think twice before dealing with this company, especially signing a debit order mandate.