Herotel support is worse than you can imagine

We have a serious issue with customer support in South Africa. Companies do not give a damn about the consumer. Herotel is no exception.

Their internet used to be great. Sadly, I've been experiencing problems for the past 3 weeks. The first few times I contacted support, they 'took a look' and everything was fine on their side. So... I must be imagining the ping spikes and constant disconnects, huh.

Eventually the response was "it's your device" - okay, so all my connected devices were having a problem at the same time, clearly.

I gave it four days and nothing changed. So I contacted them again. They flat ignored me. I followed up. They flat ignored me.

A technician hasn't come around to investigate. No one has been in touch. Just nothing.

So if you're in the lowveld, and looking for a fibre provider, avoid herotel if you aren't an internet specialist yourself. Because when it comes to their support, you're on your own. Their staff in this department are inept and uncaring.

So on I go, trying to figure out DNS settings and ipconfig flushes and what not, because Herotel don't give enough of a damn to just send someone to help.

Literally try ANYBODY else. I used to get exceptional service from the Vodacom fibre department in Secunda. And I really wish they would expand into the lowveld. We may be a small town, but we do deserve better.