Herotel sucks

iI am a prepaid Herotel customer.

On 08 Apr my wifi connection was cut. Innitialkt Herotel accused me of not paying.

After many enquiries it was confirmed that my account is active.

A Herotel representative then confirmed they are experiencing a system failure and that their engineers were working on the problem.

Despite this my connection was only restored late on Saturday afternoon.

On Monday 14 Apr my connection went off again. I reported the matter immediately and was told a tech need to come out on Wednesday 16 Apr.

When I followed again this mornubg I was told the tech would only be able to see me 17 Apr between 4 and 5 in the afternoon.

Herotel is *********** and not only falsrly accuses itz customers without the facts but also lie to them.

Leon