Herotel Services: A Money-Making Scheme

I relocated to my new home in May last year and unfortunately, my experience with Herotel has been nothing short of frustrating and disappointing. First, I was never informed about the need to complete a relocation form. As a result, I was charged for a Wi-Fi service I never used. Then, on February 28, 2025, after filling out the relocation form as required, I was informed that the fiber service I had been using could not be installed at my new location on a farm. They told me that I would need to switch to wireless Wi-Fi and pay an additional R2500.

After paying the fee, a technician came out to install the service, only to find that there was no signal in the area. Despite this, Herotel has insisted that I still need to pay for the months of Wi-Fi I did not use and the remaining balance of the R2500, with the exception of R750, which they claim will be refunded.

I have been a customer since March 2021, and from the very beginning, I complained about the poor quality of the Wi-Fi. Only last year did they finally admit that the router they provided was incorrect. This entire experience has been incredibly frustrating, and it feels like Herotel is more interested in making money than delivering the services they advertise.

I urge potential customers to be very careful when considering Herotel. Their lack of customer support, failure to deliver on advertised services, and hidden fees are indicative of a company that prioritizes profit over customer satisfaction.