Herotel service pathetic - impossible to get hold of them

Herotel has apparently changed their system on 1 April 2025. We were without internet for 10 days, as it was impossible to get hold of them. The email provided on their website is disconnected, even after logging a call and they ask you to respond to the mail, you receive a message that the mail has been decommissioned as of 31 Dec 2024. You can only contact them via a whatsapp. I have 100's of messages while holding on for a technical agent to assist - over an hour to speak to an agent, who cannot assist you in any way. Then you wait for a scheduler to contact you to arrange the callout. That took another 3 days. They came out and repaired the internet after 11 days of battling to get hold of them, only to find out that now our DSTV and surround sound, that previously worked perfectly, are not working. Now I am holding on via the whatsapp group once again for over 50 minutes, to try and contact them.

Extremely poor service and customer support - no telephonic or email contact possible