Herotel - please sort this.

Been logging tickets for a bad internet connection for the last two year. Tuesday spoke to the call center and the operator confirmed that the router is sub standard router. Now I must pay for a tech to sort it out. Installation was with a router for a 200meg fibre connection. So now I have pay for the sub standard equipment that was supp**** with a 48 month contract. Been loggin tickets since the beginning. Def logged more than 20 tickets in 2 year about the WiFi connection being bad.