Herotel? More like Zerotel!

Hi Herotel, judging by the amount of negative reviews you've already accumulated you don't particularly for the opinions of the people paying for your services but here's mine anyway:

I am beyond frustrated with Herotel’s absolutely useless service and shockingly poor customer support. The internet connection is constantly unstable — frequent drops, inconsistent speeds, and ongoing interruptions that make it impossible to rely on for work or daily use. This has been an ongoing issue, not a once-off problem. Trying to get assistance is an even bigger nightmare. When you call their helpdesk, the consultants clearly have no idea what they’re doing. Calls are not properly logged, meaning when the issue continues (which it always does), there is conveniently “no ticket on the system.” You are then forced to start from scratch every single time. On top of that, the hold times are completely unacceptable. You sit on hold for extended periods only to eventually speak to someone who still cannot resolve the issue. There is no follow-up, no accountability, and no urgency. At various points, the blame has been shifted onto our router — which has since been replaced. Our network cables have also been replaced. The issue still persists. At this stage, it is clear the fault lies with Herotel’s service and infrastructure, yet there is zero ownership taken from their side. The lack of competence, poor communication, and complete inability to resolve a long-standing technical issue is unacceptable for an internet service provider in 2026. If you are looking for reliable internet and competent support, I strongly suggest looking elsewhere.