Herotel... More like Villaintel

On the 26th of April 2023, I sent our ISP an email stating that we are moving to Pretoria North, I enquired about whether they have an access point at our bew abode. They happily rep**** that they have coverage at my exact new address. The 5th of May 2023, we moved in, for about 2 weeks they jumped between "we don't have coverage to we may be able to help" a few times. Some time after that we actually got an installer here to check however it was during loadshedding. He informed me that the company is relatively sure they have no coverage at my location. Now I'm expected to pay for May and June but the company can't provide service. To make matters worse, they expect me to cancel our agreement when they are clearly the ones in breach. I'm even threatened via final demand and potential legal action. This is the problem with your company, you try to automate everything yet your customers have to struggle to fine someone competent enough to properly deal with your issue without this drama. I'm getting really tired of ISP's behaving like they are SOE's. You are not Telkom, you some ***** SA department that will stay open regardless of bad service.