Herotel Month to Month contract issues

I signed a month to month contract with Herotel and it has been going well from inception until a couple of months ago when I was cut of on very different dates and payment dates where different. I understand for some payments I might ve been late but I've always made payments each month.

Recently the dates started to really confuse me and I reached out and sought clarity regarding this. I was given clarity and the made sure I work on the schedule that was explained to me.

The account was suspended for February which is all and well it was on purpose as it was the confusion period of payments and cut offs, which I wanted to clarify and see what was happening.

I then made a payment on the last day of February which would reflect on the 1st or 2nd of March as intended to work around the explained schedule. My services where just cut of and a representative (Danielle Bodenstein from the Northern region) is telling me it is because I made no payment for February and I explained my contract is a MONTH to MONTH no payment no services simple as that. How can I be charged for a month I didn't receive services? It seems like it's becoming a back and forth and she is not looking to assist but to impose herself which I find offensive as A Herotel customer.

Can someone assist thanks.