Herotel Klerksdorp STAY AWAY

Wish I could give 0 stars. Since Thursday 25 November. I have not had internet. I asked them to install a new router,which they did. Then I had interner and all was well. After just 1 day the problems started. My son did find the problem and we contacted Herotel Klerksdorp to come and solve it. They literally just have to take 2 points off and put new ones on. They keep saying they sent it to dispatch and dispatch will give us a call and even still while I'm typing here we have recieved nothing. We called in again and was told a manager will contact us. Again nothing has happened. But when it comes to month end they will easily turn off your internet if it has not been paid. I just feel it is unfair cause we do pay every month on time. If our account was behind, I would fully understand this.