Herotel Klerksdorp

It's been a while, but i guess today Herotel wanted me to bw here, so i have an account with Herotel that I'm paying via EFT but about 2 months ago i completed a debit order form and sent it through for a debit order on the 26th of every month, the last payment i did was on the 28th of July and would obviously think that the next payment would be again around the same date, now to my surprise my account has been disconnected and when i called Herotel Klerksdorp office I'm told that because i pay via EFT then the cut off date for payments is the 11th of each month, now my question to the lady who attended my call was, if that's the case now why have they not processed the debit order since the forms were long submitted, suddenly she couldn't know how they missed that. Now i want to know where is the conveniece in all this, i pay my account earlier to avoid disconnection and I'm still being disconnected, this has never been the case until today. Herotel must stop with this thing of trying to rip their clients off whereas they on the other hand are ***********.... KCTAA002