HEROTEL IS NOT TO BE TRUSTED

I would not recommend Herotel at all. The customer service is extremely bad. You will be promised a callback but nothing. We have been without network since last week Thursday when they sent a message about maintenance till today 11 August. I've sent countless emails, my husband has gone to their local branch, even spoke to them on WhatsApp and called but till today nothing. They sent over people who took pictures and said they couldn't the maintenance team should be available to come assist toll today no communication at all. We don't know what else to do we even asked to cancel our contract nothing . I asked of its because we live in the township