Herotel Gauteng has the worst customer care from the team leader of the branch.

Sadly, I cannot give -5... Worst experience of my life with a business. Ria, the team leader for the Gauteng branch, is the rudest person ever. They kept lying to me over and over again just to make me stop calling them to get money back they stole out of my account from another company they own. I battled 3 days to get my money back and in return got fined as my other debit orders did not go off and absolutely no rectifying the mistake, made me wait 2 days before the money showed in their account which was not my problem as it was my money they had no claim over. the rudeness to tell me its not her problem I must just wait until it shows by them before they can repay me. their mistake has cost me money and then she told me it will be paid right away and shown immediately I asked will they do a direct transfer she confirmed that at 13:00 almost 5 pm I get proof of payment that is had been paid at 16:18 hours after she told me it has been paid and yet it was not a direct payment. She also told me the same the day before that she is busy making the payment and never did it. Now I have been fined and all I got was well sorry accidents happened. The attitude they have towards customers is beyond disappointing, and worst of all every month there are issues with the fibre. pathetic, worst of all I never gave consent that they give my details to other parties never the less my banking info and also I never approved a debit order from that company either.