HEROTEL EXTREME BAD SERVICE

Herotel doesn’t even deserve a star at this point. To think I rated them top ISP till recently. My second week with no internet access that I’ve paid for by the way. As soon as it stopped working I reported this on their WhatsApp support line which took over 40mins to get a response eventually was told that it will be escalated to the “scheduling” department for a technician to come through. Following day received a call from the scheduling department advising me that the technician will come on Tuesday. It got to Thursday - NO TECHNICIAN, NO COMMUNICATION! Tried calling, NO ANSWER! Got hold of someone late Thursday afternoon after trying both calls and WhatsApp…agent says they’re putting me through to the “scheduling” department again! Been on that’s WhatsApp chat on hold till today Tuesday going on Wednesday. Called yet again today and was told that a schedule has gone through to a technician to come through today. Knocked off at 18:00pm and still no technician. No communication non whatsoever! My neighbour, who was referred by me after signing up with them still hasn’t gotten her installation done. She was advised that a technician will come on Monday and so she took two days off so there could be someone available when they arrive. To her surprise no one called nor appeared to install her fibre even today. This is the most ****piest service I’ve ever received in my life. I will even be surprised if they responded to any of these complaints at all. Tomorrow I’m heading to their offices and not leaving until I get a technician to come back with me to sort or uninstall their ****** thing!