HEROTEL CAN NOT CHANGE A DEBIT ORDER DATE. TOO COMPLICATED FOR THEM.

HEROTEL CAN NOT CHANGE A SIMPLE DEBIT DATE. TWO MONTHS AGON I ASKED FOR IT TO BE CHANGED FROM THE 26TH TO THE 1ST OF EACH MONTH. THEY EVEN, AFTER MANY WEEKS OF PROTEST, SENT ME A LINK TO CHANGE THE DATE WHICH I DID. YET THEY STILL CONTINUE TO BE IN A TOTAL MESS.

Re: Herotel (Pty) Ltd T/A Lcom - Account Suspension Final Notice for LCJOH082 [#79787]

YOU PEOPLE ARE GIVING ME GRAY HAIRS. THE DEBIT FOR THE 1ST NOV WENT THROUGH MY ACCOUNT LAST NIGHT. R699.

TWO MONTHS AGO I ASKED YOU TO CHANGE THE DEBIT DATE FROM THE 26TH TO THE 1ST. YOU SAID YOU COULD ONLY DO THIS FROM 1ST NOV WHICH I ACCEPTED. THEN YOU DID NOTHING SO I WROTE AGAIN. THIS TIME YOU SAID YOU WANTED A LETTER FROM THE BANK. AS I NO LONGER LIVE IN KOKSTAD THIS WAS IMPOSSIBLE AND SO I TOLD YOU SO (READ YOUR E-MAILS!)

YOU THEN SENT ME A BANK LINK TO CHANGE THE DATE WHICH I DID.

NOW YOU COMPLAIN SAYING I OWE YOU R1300.

CAN YOU PLEASE GET YOUR HEADS RIGHT AND SORT THIS OUT. I HAVE PAID FOR NOVEMBER (LAST NIGHT) MY NEXT DEBIT WILL GO THROUGH ON THE 1ST DECEMBER.

IF YOU CAN'T UNDERSTAND THIS PLEASE LET ME KNOW. IT IS OBVIOUS TO ME YOU HAVE ***********S WORKING THERE SO PUSH IT UP THE LINE TO SOMEBODY THAT KNOWS WHAT IS GOING ON. A SUPERVISOR OR MANAGER OR SOMEBODY WITH HALF A BRAIN.

THANK YOU.