Herotel BAD SERVICE RECIEVED

I am so frustrated 😭😭 with Herotel. Whittlesea was hit by lightning and there was a challenge with all our WiFi in the area. A report was submitted and indeed the scheduled maintenance to come and do repairs.

Later a message came to stating all has been repaired and should be up and running. I still had a problem with my WiFi and I logged a call. They promised to send someone on the following Saturday, which the did to come and look at it.

What makes me mad is that the technicians that came they said they changed the power cable and tested it and there was still no response, meaning still not working. They then left a message that says it might be the satellite dish outside which I have to pay R5000 for and a quote will be sent to me. I asked them why are they assuming and not diagnosing it properly because them assuming is not a proper diagnosis.They left.

I made a follow up on the following Monday on their customer line, and guess what all of them agents kept saying they are making a follow up and will call me back and non of them called back. Every time I phoned to make a follow up they will say but the previous consultant has closed your job as if all has been fixed which I find it very strange. I then phoned out of frustration and asked to cancel the contract and they must come and collect their machines. Only then they said they will send out people to my house. The guys phoned and I informed them I'm at work and no one phoned to say they will come. They said I will get a call from the office for people to come and assist me. Yesterday I missed their call when I tried calling back I could not get through and even this morning. So I asked a friend of mine to go to Thier offices for me since I'm at home today to alert them. They told me friend they will come on Monday 9:00am and I said but I have been informing you I'm not around during the week and I don't work around the area. The guy in the scheduling department is very arrogant and refuses to assist.

All I want now it's to cancel their contract because they are not professional at all.