Herotel bad service

Pathetic service. I had a breakdown in internet connection. I submitted a ticket and the technicians could not solve the problem remotely. After two weeks repetitive calls still no internet. Every time that I call I have to speak to a different person and explain the problem from scratch. After one department said that they will pass the problem on to another department, they play music in your ears for 30 minutes at a time. Then they blamed the fiber company, FrogFoot, for the fault. FrogFoot technicians responded immediately and visited my premises. They tested everything on their side and confirmed that it is a Herotel fault. Still no response. Every time that I call Herotel, a person promises to come back with feedback but that never happens. So I decided to cancel my contract and go to another services provider. Now I am struggling to get Herotel to release the line. And what is more, Herotel wants me to pay for the no-service until the contract expires at the end of the month. Even their customer care division is hopeless. An automatic email says they will respond soon, but that never happens. I will never recommend Herotel to anybody.