Herotel: Bad for business!

For over 2 months I’ve made almost repeated calls (sometimes multiple calls per day) to Herotel to try and get my slow and intermittent connection fixed. I pay R860pm for a 150Mbps line, and am currently getting only 1,3Mbps. Last week their tower-mast was damaged during a storm (internet was down for 4 days) which is perhaps understandable; but for all the other times I get no assistance. Sometimes their lines are off for hours at a time, which means I have to get my work done in the evenings or over the weekends when they’re back online. I’ve missed online meetings, etc; with the result of dealing with angry clients… I’ve suffered a loss of income due to the above, yet they promptly continue to invoice me… Unfortunately I am stuck with using their fibre-lines, as I live in a complex that is serviced by Herotel only… Awful experience dealing with Herotel!