Herotel bad fibre lines

Very unstable Fibre line. I have logged so many complaints and nothing happens. The ping on this fibre line looks like a heartbeat. I keep getting dropped from online calls and gaming is a nightmare. Very bad service. No-one has ever come out to fix the problem. The support guy keeps saying they have done something on their side and it never fixes the issue. Although they are cheap, the quality of their lines are so bad that you can't work from home. Rather pay a little more with someone else. Do not go with Herotel. They don't care and there are no after sales service. Avoid them.