Herotel bad business

We have been struggling with Herotel for over a year now. The internet speed is sometimes nowhere where it should be. When there are strugglings with payment they are quick to contact you. We have been paying from the start at the end of each month which was never a problem until last year when we start to get notifications that payments are behind. We however did make a payment. We were then notified that without warning that Herotel has changed systems and that payment is now due at the beginning of each month. This for me Herotel is basicly in breach of contract as the contracts are now changed without warning to clients.

We made a payment including the payment for which they came out. A huge some was payed including the so called payment that said we were behind and then some. December statement came which showed a 0 amount at the amount due. An email was sent to querrie this and the same satement was sent. No payment was made as a 0 amount was shown. January came and a notification was sent that we were behind on paymends. We contact them and explained everything to them. They said that the statement that was sent were wrong and that it was a system error.

Everybody know January is a hard month and we had to make yet again a double payment. How do you expect to do business if you dont know your own system and keep giving the system the fault for errors.

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