Herotel and empty promises

I am writing this with great disappointment and dissatisfaction. I contacted herotel on the 25th of March 2025 to let them know that I will be moving to a new house. Up to today, they have rescheduled 4 times already. I have paid them for April and May yet no installation has been done. I have on numerous occasions had to query about them coming to install and each time they promised me that they would come on the dates they gave me, mind you. But no one shows up. I eventually managed to get through to their call centre and I was promised that by 8:30 yesterday the 8th of May they would be there to do the installation. They never arrived and again I had to query as to what is going on, the lady said both technicians fell off a ladder. Again, I had to ask due to the fact that they did not bother to inform me. The manner in which they have handled this is terrible. So my questions now are, do the little guys not matter? Am I supposed to continuously pay for a service I am not receiving? Why do I continously have to do follow ups? What is going on at herotel? How do you send an invoice every month someone who is currently not using the WiFi? I am very disheartened and I am considering just going elsewhere if this is how Herotel treats its clients.