HEROTEL ACCOUNTS DEPARTMENT DESPERATELY NEEDS SERIOUS CUSTOMER SERVICE TRAINING

Received message this am advising my service would be suspended unless payment of R672.50 was paid and POP sent to ***. No idea of any debt! Discovered this was in fact genuine. Invoice issued 2 weeks ago and today threats to suspend service is extreme to say the least and without checking if Invoice received - which it was NOT!! Proof of payment demanded and notified confirmation email sent via Nedbank facility - not accepted so sent Whats App pix of POP - not accepted as not full screen shot??? Company Policy apparently!!! My scanner is not working!!!! Finally took POP to Bredasdorp Office to get them to forward on to Accounts Dept and ensure service not suspended. WHOLE ISSUE VERY BADLY HANDLED AND WAY OVER THE TOP. SOME SERIOUS CUSTOMER SERVICE TRAINING IS REQUIRED AS A MATTER OF URGENCY IN THIS DEPARTMENT. Incident caused previously favourable impression of Herotel to be replaced with a very poor one in dealing with Customers - as aspect of the company that I understood to be very important to the overall company philosophy!!