Herotel

They did a installation at my home but they use my previous ISP trunking kit they laid they cable in the same trunking where my previous ISP cable still in it so I thought it is a dead line I wanted to remove my previous ISP line and cut they line and herotel line also I called them and told what happen they have fix it but now I must pay a call out fee..if they did they job right in the 1st place then this issue wouldn't be here but it looks like they wanted to save money and gain more for mistakes they made....