Herotel

Good day

I’m very disappointed in the service that I have received from the above mentioned company regarding my billing. My wifi got suspended due to financial reason I paid the account before May. I then I used it for the month of May and paid it again in June wifi got suspended today due to outstanding amount. I really don’t understand the billing system of this company cause to my understanding if a service ends and you pay the amount for the service to start again there should be extra cost. If I didn’t use it why should I pay for it? But really disappointed cause I have never experienced such