HEROTEL

I would appreciate if a person in a management position can contact me . Reporting a matter and being tot it will be "escalated" doesn't work for me anymore. You description on Facebook is misleading and incorrect. Being this big internet producer and forcing your customers to be on a pre paid system , paying for a service they don't have access to . Generating an income and not providing the service offered in terms of a written agreement . The "big" company that you are and you can't assist clients after hours or on weekends , when your equipment is not working. Leaving your clients to pay for a service that is not being delivered . Even though I have a contract for a 500mps line, and on a good day only have an average speed of 15mps, this is the second time this month alone I am stranded without internet and being told that I cannot be assisted . Promises of people who will call me back, and then don't. Support staff hanging up the phone in my ear . Support staff who is not educated and trained to assist clients . How is it, that this "big" company doesn't have people employed to assist with THEIR equipment failure after hours and over weekends ? I have been promises various times that someone in management will call me back , to no avail . Your service is utterly disappointing.